Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

Trustacre Co., Ltd.
54 Thanon Kamphaeng Phet, Chatuchak, Bangkok 10900, Thailand
Email: [email protected]
Phone: +66 2 706 4358

2. Personal Data We Collect

Information you provide directly

• Full name
• Email address
• Phone number (if provided)
• Message content submitted via our contact form
• Information shared during service sessions (for service delivery purposes only)

Information collected automatically

• Cookie preferences stored in your browser's local storage
• Basic analytics data (pages visited, session duration) — only if you consent to analytics cookies

Legal basis for processing

• Contract performance: processing necessary to deliver a service you have requested
• Consent: for marketing communications and analytics cookies
• Legitimate interest: for responding to enquiries and improving our services

3. How We Use Your Personal Data

• To respond to your enquiries and schedule appointments
• To deliver the service you have engaged us for (filing toolkit, storytelling sessions, meeting facilitation)
• To send service-related communications (session confirmations, follow-up notes)
• To improve our website and service delivery based on aggregate usage data
• To comply with applicable Thai law

We do not use personal data for automated decision-making or profiling, and we do not sell personal data to third parties.

Data Retention

We retain personal data for as long as is necessary to provide the service and meet legal obligations. Contact enquiry data is retained for up to 24 months. Service engagement records are retained for up to five years for administrative purposes. You may request deletion at any time (see Section 6).

4. Data Sharing

We do not share personal data with third parties for their marketing purposes. We may share data with:

• Service delivery partners: freelance facilitators or coordinators engaged on a specific session, who are bound by confidentiality obligations
• IT and hosting providers: who process data on our behalf under data processing agreements
• Regulatory authorities: where required by Thai law

5. Data Protection Measures

• Session notes and client records stored on password-protected systems with restricted access
• Email communications handled via encrypted mail servers
• Physical documents (where applicable) stored in locked filing storage at our Bangkok office
• Access to client data limited to staff directly involved in service delivery
• In the event of a data breach, we will notify affected individuals and the relevant authority within 72 hours where legally required

6. Cookies

We use cookies to manage basic site functionality and, with your consent, to understand how the site is used. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time via that page.

7. Your Rights Under the PDPA

As a data subject under Thailand's PDPA, you have the right to:

• Access: request a copy of personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: request deletion of your data where there is no longer a lawful basis for holding it
• Restriction: ask us to limit how we use your data in certain circumstances
• Data portability: receive your data in a structured, machine-readable format where applicable
• Objection: object to processing based on legitimate interest
• Withdrawal of consent: withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that data has been submitted by a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be published on this page with a revised date. If changes are material, we will notify existing clients by email where we hold a current address. Continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact for Privacy Matters

For any questions or requests relating to personal data:

Email: [email protected]
Phone: +66 2 706 4358
Address: 54 Thanon Kamphaeng Phet, Chatuchak, Bangkok 10900, Thailand